Correspondence Clerks

Tasks Include:

• Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Compile data from records to prepare periodic reports.
• Present clear and concise explanations of governing rules and regulations.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Type acknowledgment letters to persons sending correspondence.
• Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
• Maintain files and control records to show correspondence activities.
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• Complete form letters in response to requests or problems identified by correspondence.
• Route correspondence to other departments for reply.

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