Eligibility Interviewers, Government Programs

Tasks Include:

• Answer applicants' questions about benefits and claim procedures.
• Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
• Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
• Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
• Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
• Interview and investigate applicants for public assistance to gather information pertinent to their applications.
• Check with employers or other references to verify answers and obtain further information.
• Keep records of assigned cases, and prepare required reports.
• Schedule benefits claimants for adjudication interviews to address questions of eligibility.

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